Technology is constantly changing the way we live, do business, and travel, and the travel industry in particular has grown and changed greatly over the last ten years.
Here are some ways travel might change in the future according to Into the Blue:
We’ll spend less time waiting
In five years time, we may not even see any human agents in the terminal, and we’ll certainly spend less time queuing. Expect to see self-service and automated processes, which should virtually eliminate the need for customer service as travellers process themselves.
Permanent bag tags could become universal, along with permanent boarding passes which would allow for self-bag drops and GPS tracking.
Every second of our time at the airport will be free of waiting, and instead would be valuable and spent on doing fun things, like eating and shopping. Passengers may even be able to order food for delivery at their gate, reducing the need for bad plane food, and instead allowing passengers to eat what they want.
Apps will greatly improve our travel experience
Most travellers have a huge arsenal of apps to make the travel process easier. We can definitely expect mobile apps to become more inclusive, and all-encompassing. It’s possible that an app will tell us where to check in, track our luggage, exchange our currency, allow us to plan our arrival, rent a car and book a room, as well as giving us all the important information we need for our destination.
Augmented reality may even further enhance the ease with which we will travel, and the development of things like Google Glass will have a huge impact on the experience.
Copenhagen Airport is an excellent example of the trend, and it’s amazing developments in airport way-finding have contributed to an increasingly seamless journey through the airport for its independent passengers. CPH has adopted a remarkably agile approach as it meets the needs of its current and future passengers.
The airport has a 360º way-finding tool, which is an immersive (and impressive) 3D map, displaying photo panoramas of the entire airport and it’s grounds, which allows travellers to understand where key parts of the airport are in relation to themselves.
Travellers can get an overview as they walk through the terminal on the move at the airport on their iPad or mobile, as it positions them by using triangulation of the many Wifi access points throughout the terminals.
Passengers simply select where they’re starting, and where they want to go to and the metre-by-metre visualisation allows them to work out where their gate is, and how quickly they’ll find it if they stop for a coffee or snack along the way, or how to find their baggage or the rental car kiosk.
This airport is an excellent example of what we can expect from travel in the future, and if you’ve ever stared blankly at an airport map while trying to figure out where your gate is, you’ll know that these types of changes will revolutionise the way we travel, and reduce the amount of stress associated with it.