The cover story of the January 24 edition of the Dutch magazine Elsevier was ' Everything in America is Better'. The article itself examined 15 popular misconceptions about the US, including the widely held belief that Americans are superficial.
Written by Diederik Hoogstraten, a staff member based in New York, I found it interesting to read his article contesting the idea that Americans are superficial for his Dutch readers.
Do I agree with his conclusions ? Pff! What do I know. But if you care to read a Dutch writer's defense of the American 'How ya doing ? ' culture, I have provided a loose translation which can be found by clicking on 'continue reading'.
Take care !
MANNERS
Friendly
The cliche states that Americans are superficial. This is not true, as anyone who spends more that five minutes speaking with an average American will discover, but it is an understandable mistake. This supposed superficiality has everything to do with the fact that Americans are so amiable and polite.
Every cashier or telemarketer asks : 'How you doing ? '. The correct answer is : 'Good', even if one feels tired or sad. The question, at least when it is being posed by a stranger, does not require an honest answer. It is oil for the social machine, a moment to make contact, to smile, to look at someone and imply 'I come in peace'. It provides a different opening for a conversation than 'Yeah ?', or 'Whatcha want ? '.
The tendency to want to make the other feel more at ease goes even further. Everyone asks each other where they are from, for everyone comes from somewhere else. Rare is the inhabitant of Washington who was born there. It provides an opening and implies interest.
One meets the same friendly and approachable nature when buying something or- for example- renting a car. If there is a problem, it goes without saying that it will be solved immediately. Sales personnel see it as their mission in life to be able to place themselves in the client's shoes and to provide a pleasant experience. Americans don't like to see an empty water glass or an empty cup of coffee, and so the serving personnel are ready in the blink of an eye with a free refill.
And the American will rarely call out to a college that they look like shit again this morning, or that those shoes really have to go. Who is sitting on their edge of their chair waiting to receive such unsolicited, negative feedback ?
Precisely.
Posted by sue at February 16, 2004 07:49 AMHi, Sue. How ya doin?
And, if you're in a (stereo)typing mood, what are the other fourteen popular misconceptions about the US? Are they mostly negative or positive?
My favorite part about beliefs like this is how people generally let positive ones slide, especially, of course, if you're talking about their country, but get nervous about negative ones, even though they're as likely to be true. It's like astrology -- people believe the positive things ("Yeah! That's me, exactly! And love is coming my way?! Whoopie!") and reject the negative things, or would reject the negative things ("You're a born fool, and this will be a difficult week for born fools, though the rest of us will get along just fine. Do us a favor: take the week off, stay home, don't answer the door or phone, and stay away from sharp things.") if any astrologer were foolish enough to try to sell negative astrological profiles.
Posted by: Eeksy-Peeksy at February 16, 2004 11:29 AMWhy, hi there Eeksey. I'm just fine, fine and how are you doing today ?
The sub-title of the article is 14 reasons that the U.S. is a good example for Europe.
The article begins by saying that the hate that many Europeans feel toward G.W. has resurrected the old cliches about Americans being stupid, badly mannered and lacking culture. And so - as well as showing many graphs comparing such things as income per family, unemployment, export and import numbers - there are a series of short articles looking into these cliches.
For example, under 'Culture', the manner in which museums are funded and run in America is praised to no end. There is a piece comparing immigration policies, on the funding of AIDS research, articles questioning the validity of the Kyoto Protocol and the dangers of genetically manipulated food . Some positive aspects are found in a society which intermingles the church and state so much, for example the strong Protestant work ethic as well as the many displays of charity toward others.
Was Iraq a serious threat, the optimistic and dynamic mentality of Americans, the high level of research being promoted at American Universities, do harsher penalties lower crime rates.
In short, it attempted to look for the bright sides of America. On the negative side : gun control, treatment of workers, the 'sue you' climate, and public transportation.
I must say, I don't see the public transportation as being inferior to that in the Netherlands, but I have been gone a long time.
I found it interesting enough. It was like reading about yourself in a 'Slam' book.
Posted by: sue at February 16, 2004 12:55 PM"I must say, I don't see the public transportation as being inferior to that in the Netherlands, but I have been gone a long time."
My take on that is inter-city transportation sucks the hairy wazoo in the States, unless you only wish to visit places with populations over 100,000 AND can afford air fare. Buses leave an awful lot to be desired. No coastal steamers or river boats, no local or intercity trains to speak of anymore. If you haven't got a car or huge thighs and a bicycle, 2/3's of the country is inaccessible to a traveler.
Posted by: wil at February 16, 2004 07:21 PMI think as far as public transportation goes, it varies wildly from city to city. When I was living in San Francisco, I had no problems... same when I was bussing it in Santa Barbara (which really now, isn't *that* big of a city. However, Phoenix's public transportation system is more of a joke than anything else, and light years behind most cities of it's size/population. So yeah.
Here, I do quite well, bus-wise, but I'm also in the middle of town. Whenever we get to the point of buying a house, our choices will be limited to those within walking distance to a bus, ruling out quite a few of the neighboring towns, unless we have a car for me to be driving. Hmm.
Posted by: kim at February 17, 2004 06:46 AMAs I elaborately cursed a fellow driver in traffic the other day, my wife asked me if vindictiveness were an American thing. I have often heard, "oh, how typically American" or "oh, how un-American," depending on whether or not what I do corresponds to a cliche.
As far as positive and negative cliches go, I tend to take both with a grain of salt now. America's negative image receives so much publicity, I'm still a little surprised when I see how positive an image many Austrians have of it. I'll be at a party going, "no health care to speak of" or "one week vacation" and someone will say, "yes, but you have (churches and) ATMs on every corner! Even in the smallest villages!"
Posted by: mig at February 17, 2004 07:02 AMOh, I am simply curious, Mig. The only time the stereotype- thing comes up with me is when I'm using one to apologise for the way I mangle Dutch : "I'm an American, you know."
I've never had to clarify that statement.
Posted by: sue at February 17, 2004 02:18 PMOne of the biggest "mistakes" about America is their supposed dedication to customer service, Living in the midwest ("Chicago") I've lost count of the times that I've been faced with the blank look of "So???" when you've noted some problem with an order
If you really want to experience hell, try having an accident in your rented car when you've not opted to take the insurance because your credit card offers that facility. I sincerely thought about just leaving the country as I tried to interface 'tween two organizations that each had a system and didn't see any reason why they should adapt to the other
Posted by: Dave at February 25, 2004 09:33 PMThe worst thing I can imagine is to communicate your way through a hellish dispute between large organizations in a foreign country. I particularly don't envy anyone who has to negotiate through a car accident or credit card dispute in the US. Some industries and large companies are known for being difficult. The value of giving great customer service is present in a number of large companies to their credit, but these days you'll mainly experience it in smaller, more customer-centric businesses that make it their pride and mission.
The situation that you describe also demonstrates why American have a reputation for aggressively demanding their "rights" when faced with any real or imagined injustice. This factor keeps many people in service industries working hard (to avoid "blow ups"). On the other hand, it tends to produce some cynical workers in miserable jobs who could care less about what customers think or say, and thus they are immune to such pressures.
As for me, I appreciate the observations about "oil for the social machine." I once read an extended discussion about comments like: "Have a nice day." Many foreigners, and a number of Americans, seem to despise this kind of language (and it's certainly made me more sensitive about using it). Speaking for myself, I think that most of the time there is genuine warmth behind such well wishing. People seemed particularly irritated at clerks who say this to customers, as if the only point were to "Have a nice day" them out of their money. But normal people in all walks of life talk this way. As the article says, it's much more pleasant than being confronted by a blank look or, worse, hearing sometimes what the person is actually thinking (e.g., Whadaya want? Please leave. Etc.).
I'm writing this as an American by the way. :)
Posted by: Andy at April 14, 2004 01:29 AM